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Frequently Asked Questions for Students – COVID-19

MSSU has been working on plans to help prevent the spread of COVID-19 to our MSSU community. Below are FAQs addressing a number of questions for students. If you do not see a question you need answered here please contact Student Affairs at 417-625-9392 or studentaffairs@mssu.edu.

Bursar Questions


How do I set up an Electronic Refund (eRefund) Account?

Below is information from the Bursar’s Office to show you how to set up an electronic refund account with Missouri Southern if you are due a refund.  If you have questions, you can email the Bursar’s Office (bursar@mssu.edu) for answers.

Using the MSSU Payment Portal (https://www.mssu.edu/paymybill), select “Student Login”.

Then log in here, just as you would log in to LioNet or your student email:

Choose “Electronic Refunds” under “My Profile Setup”.

If you haven’t set up two-step verification, you will be asked to do so at this point. (If you have already set up two-step verification, you can skip this step.)

Select “Set up Account”

Enter your account information in the form. Be sure to enter the account number backward in the “Confirm account number” box. At the bottom of the form under the “Save payment method as” box enter a nickname for your account. Click Continue.

Next review the information you entered and read the disclosures. If everything entered is correct and you agree to the disclosures click the box next to “I Agree”. Then click “Continue”.

The next screen will show that the eRefund account has been saved.
If you ever need to change your eRefund account to a new account or if you entered something incorrectly and it cannot be verified, you can update or remove the account by clicking the settings icon.

If you have any questions, contact the Bursar’s Office (417.625.9381) or email bursar@mssu.edu.

Can I drop off my payments after hours?

We have a physical dropbox on the outside of the first floor of Hearnes Hall. Students can drop off payments (please include student ID number) in the depository there 24/7.

Bookstore Questions


Can I return my rental textbooks?

Rental books can be returned anytime through the book drop on the backside of Billingsly Student Center.  Spring 2020 rental books are due back by Friday, August 21.

Can I order books from the online bookstore?

Of course! You may order your books online at our website, www.mssubookstore.com. You’ll receive an email confirming your order and a second email when your order has been completed.